Contact us by phone at 800-875-3214 or email [email protected]
Ordering and Customer Service
- Order by phone, online, fax or mail. All orders must be accepted and verified by the STARLAB® sales team.
- Sales tax will be collected on any orders shipping within the state of Florida, unless tax exempt.
- Prices are in US Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors. Customers will be notified if there are corrections or changes made to pricing.
- Payment – STARLAB® offers different payment options. Please ask your STARLAB® representative.
- Shipping – All orders are FOB Yulee, FL. For international orders, STARLAB® can coordinate the shipment with our freight forwarder or the customer can utilize his or her own freight forwarder. However, the customer is responsible for custom’s clearance and duties at the point of destination.
- Claims – Inspect packages within seven (7) business days of receipt for any shipping damage. Report any such damage to the carrier and to STARLAB®. Save all packaging material. In the event of obvious damage to the outer container, note such damage when signing for the goods or refuse delivery. Do not throw out packaging materials until you have checked the contents. Small items may be hidden in packaging materials. Contact STARLAB® for replacement of missing items within seven (7) business days of receipt of goods.
Returns, Repairs, and Replacements
- Contact STARLAB® to discuss your repair and return needs.
- Upon contacting STARLAB®, a return number (RMA) will be issued if it is deemed that the equipment must be returned for either replacement or an evaluation to determine repair needs.
- All equipment that is sent to the STARLAB® facility for repair requires an RMA.
- The dome must be rolled up and placed in the duffel bag and put in a cardboard box prior to shipping. If you are shipping the projector in a cardboard box, please make sure that the projector is protected with a layer of bubble pack padding. Do not use packing peanuts, as they shift too much during shipping and handling.
- STARLAB® strongly recommends that you purchase insurance for the projector, dome and cylinder when shipping items back to our facility.
- Upon receipt of the goods in our facility, a STARLAB® technician will evaluate the equipment to determine the level of service that is required.
- STARLAB® offers different levels of repairs from inspection and cleaning to tune-ups and upgrades to retrofit older model projector units with current technology.